Welcome to Omzenix LLC! These Terms and Conditions ("Terms") govern your use of the website located at https://omzenix.com (the "Site") and your purchase of products from Omzenix LLC. By accessing or using our Site and services, you agree to be bound by these Terms. Please read them carefully.

1. General Information & Contact

2. Use of Our Site

You must be at least 18 years old to make a purchase on our Site. You agree to use our Site only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the Site.

3. Products and Orders

Omzenix LLC specializes in high-quality pet supplies, primarily focusing on pet houses and related accessories. We strive to display accurate product information, including descriptions, pricing, and availability. However, we cannot guarantee that all information is error-free. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

All orders placed through our Site are subject to our acceptance. We may refuse or cancel an order for any reason, including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.

4. Payment Information

We accept the following payment methods:

  • Credit/Debit Cards (Visa, Mastercard, American Express)
  • Stripe
  • PayPal

By providing payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge your order to that payment method. All payments are processed securely.

5. Shipping and Delivery

  • Order Processing Time: We process orders within 1-2 business days. This means your order will typically be prepared for shipment within this timeframe after it's placed.
  • Shipping Rates: We are pleased to offer Free Shipping on all orders to customers within the contiguous United States.
  • Shipping Time: Once shipped, please allow 3-5 business days for your order to be delivered.
  • Shipping Region: Omzenix LLC currently ships only within the United States. We do not offer international shipping at this time.

6. Returns, Refunds, and Exchanges

We want you to be completely satisfied with your purchase from Omzenix LLC.

  • Return Window: You may return eligible items within 30 days of the delivery date.
  • Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please ensure all original tags, manuals, and accessories are included.
  • How to Initiate a Return: To start a return, please contact our customer service team at support@omzenix.com or call us at +1 (212) 730-0766 during our business hours. We will guide you through the process.
  • Return Shipping: Omzenix LLC believes in hassle-free returns. We will provide you with a prepaid return shipping label for eligible returns.
  • Restocking Fee: We do not charge any restocking fees for returns.
  • Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days (typically 5-10 business days, depending on your bank or payment provider).
  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or a full refund, and cover all associated shipping costs.

7. Intellectual Property

All content on this Site, including text, graphics, logos, images, audio clips, digital downloads, and data compilations, is the property of Omzenix LLC or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this Site is the exclusive property of Omzenix LLC and protected by U.S. and international copyright laws.

8. Disclaimer of Warranties; Limitation of Liability

The Site and all content, products, and services included on or otherwise made available to you through the Site are provided by Omzenix LLC on an "as is" and "as available" basis, unless otherwise specified in writing. Omzenix LLC makes no representations or warranties of any kind, express or implied, as to the operation of this Site or the information, content, materials, products, or services included on or otherwise made available to you through the Site, unless otherwise specified in writing. You expressly agree that your use of this Site is at your sole risk.

To the full extent permissible by applicable law, Omzenix LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Omzenix LLC does not warrant that this Site; information, content, materials, products, or services included on or otherwise made available to you through the Site; their servers; or electronic communications sent from Omzenix LLC are free of viruses or other harmful components. Omzenix LLC will not be liable for any damages of any kind arising from the use of this Site or from any information, content, materials, products, or services included on or otherwise made available to you through this Site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.

Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

9. Indemnification

You agree to indemnify, defend, and hold harmless Omzenix LLC, its officers, directors, employees, agents, licensors, and suppliers from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of these Terms or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the Site using your Internet account.

10. Governing Law

These Terms and your use of the Site shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions. You agree that any legal action or proceeding relating to your access to or use of the Site or products purchased from the Site shall be instituted in the state or federal courts located in Florida.

11. Changes to Terms

We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes to these Terms constitutes acceptance of those changes.

12. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Omzenix LLC

Email: support@omzenix.com

Phone: +1 (212) 730-0766

Address: 1603 NW 107th Ave, Miami, FL 33172, United States