Give your feline friend the ultimate sanctuary with the Omzenix Cozy Cat Hideaway. This modern cat cave provides a warm, secure, and private space for napping and relaxing, while its stylish design seamlessly blends with your home decor. It’s the perfect retreat for your cat to feel safe and comfortable.
Why You’ll Love It
Machine washable for effortless cleaning and a hygienic pet environment.
Enclosed cave design provides a sense of security, reducing pet anxiety.
Ultra-soft plush cushion offers superior comfort for deep, restful sleep.
Modern, minimalist aesthetic seamlessly complements your home decor.
Durable felt construction maintains its shape and withstands playful cats.
Premium, Pet-Safe Materials
Crafted from high-density, eco-friendly felt for a sturdy structure and a removable, machine-washable plush cushion for ultimate comfort.
What’s In The Box
One (1) Omzenix Felt Cat Hideaway and one (1) removable plush interior cushion.
Specifications
Overall dimensions are approximately 15 inches in diameter and 14 inches in height, making it an ideal size for most cats and kittens.
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Shipping Policy
Shipping Policy
At Omzenix LLC, we are dedicated to delivering your pet supplies quickly and efficiently. Please review our shipping policy below for details on how we process and ship your orders.
Order Processing Time
All orders placed on https://omzenix.com are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional transit days for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping Destinations
Omzenix LLC currently ships to addresses within the United States only. We do not offer international shipping at this time.
Shipping Rates & Delivery Estimates
We are pleased to offer Free Shipping on all orders, with no minimum purchase required.
Once your order has been processed, the estimated delivery time is 3-5 business days.
Delivery delays can occasionally occur due to unforeseen circumstances with the shipping carrier. We appreciate your patience in such events.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Damages
Omzenix LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Incorrect Address
Please ensure your shipping address is correct before completing your purchase. Omzenix LLC is not responsible for orders shipped to incorrectly provided addresses. If an order is returned to us due to an incorrect address, you may be responsible for re-shipping fees.
Contact Us
For any questions about your order or our shipping policy, please contact us:
Address: 1603 NW 107th Ave, Miami, FL 33172, United States
Customer Service Hours: Monday-Friday 9 AM-5 PM EST
Return and Refund Policy
Return and Refund Policy
At Omzenix LLC, your satisfaction is our top priority. We want you to be completely happy with your purchase. If you’re not satisfied, we’re here to help make things right with a clear and easy return process.
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unused, unwashed, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How to Initiate a Return
To start a return, please contact us at support@omzenix.com or call us at +1 (212) 730-0766 during our customer service hours (Monday-Friday 9AM-5PM EST).
Please include your order number and the reason for your return. Once your return request is approved, we will provide you with a prepaid return shipping label and detailed instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return Shipping
Omzenix LLC provides a prepaid return shipping label for all eligible returns. This means you will not be responsible for the cost of return shipping.
Restocking Fee
We do not charge any restocking fees for returns.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund as well.
If more than 10 business days have passed since we’ve approved your return, please contact us at support@omzenix.com.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Damaged, Defective, or Incorrect Items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. We will replace the item or issue a full refund at no additional cost to you.
Non-Returnable Items
Certain types of items cannot be returned, such as items that show signs of use, are not in their original condition, or are missing parts for reasons not due to our error. Please contact us if you have questions or concerns about your specific item.
Shipping Information
Order Processing Time: Orders are typically processed and shipped within 1-2 business days.
Shipping Rates & Times: We offer Free Shipping on all orders within the US. Shipping time is generally 3-5 business days after processing.
Shipping Area: We currently only ship to addresses within the United States. We do not offer international shipping.
Payment Methods
We accept a variety of secure payment methods for your convenience, including major credit and debit cards (Visa, Mastercard, American Express), as well as secure payments through Stripe and PayPal.
Contact Us
For any questions about our Return & Refund Policy, or if you need assistance with a return, please contact us:
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