Welcome to Omzenix LLC's Privacy Policy. This policy describes how Omzenix LLC ("we," "us," or "our") collects, uses, and shares your personal information when you visit or make a purchase from https://omzenix.com (the "Site"). We are committed to protecting your privacy and handling your data transparently and securely, in compliance with US e-commerce regulations and Google Merchant Center requirements.
1. Information We Collect
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as "Personal Information."
- Device Information:
- Purpose of collection: To load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
- Personal Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
- Order Information:
- Purpose of collection: To provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: Collected from you.
- Personal Information collected: Name, billing address, shipping address, email address, phone number, and payment information (e.g., credit card numbers - securely processed by third-party payment gateways as described below).
- Customer Support Information:
- Purpose of collection: To provide customer support.
- Source of collection: Collected from you.
- Personal Information collected: Any information you choose to provide during your communication with us.
2. How We Use Your Personal Information
We use your Personal Information to:
- Process and fulfill your orders, including managing payments, shipping, and returns.
- Communicate with you about your orders, products, services, and promotions.
- Improve our website, products, and services.
- Prevent fraud and ensure the security of our Site.
- Comply with legal obligations.
- Provide customer support.
3. Sharing Your Personal Information
We share your Personal Information with third parties to help us provide our services and fulfill our contracts with you, as described above.
- Service Providers: We use various service providers to help us operate our business, such as payment processors (Stripe, PayPal), shipping carriers, and website hosting services (WooCommerce). These providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
- Legal Compliance & Protection: We may disclose your Personal Information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or subpoena), or to protect our rights, property, or safety, or the rights, property, or safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your Personal Information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
We do not sell your personal information.
4. Behavioral Advertising
We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.
- We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
- We may share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
5. Your Rights
As a US resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Please note that we may still retain certain information as required by law or for legitimate business purposes.
6. Data Security
We implement reasonable security measures to protect your Personal Information from unauthorized access, use, alteration, and disclosure. However, no internet transmission is entirely secure, and we cannot guarantee the absolute security of your data.
7. Cookies
A cookie is a small amount of information that's downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don't have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information about how people use the website, for instance, whether it's their first time visiting or if they are a frequent visitor.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible. Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through sites like www.allaboutcookies.org.
8. Children's Privacy (COPPA Compliance)
Our Site is not intended for individuals under the age of 13. We do not knowingly collect Personal Information from children under 13. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at support@omzenix.com, and we will delete such information from our records.
9. Links to Other Websites
Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on our Site and indicate the date of the latest revision. Your continued use of the Site after any changes indicates your acceptance of the updated policy.
11. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@omzenix.com or by mail using the details provided below:
Omzenix LLC
1603 NW 107th Ave, Miami, FL 33172, United States
Phone: +1 (212) 730-0766
Customer Service Hours: Monday-Friday 9AM-5PM EST